Call lifecycle

After you submit a call, it moves through a fixed sequence of statuses automatically. You do not drive any of these transitions; they occur as VOIX processes the call.

Statuses

Status	Meaning
`received`	Registered from a “call started” submission; no recording yet.
`queued`	The recording has arrived and is waiting to be transcribed.
`transcribing`	The recording is being converted to a speaker-separated transcript.
`analyzing`	The transcript is being scored, with tasks and contacts extracted.
`completed`	Processing is finished; the full call record is available.
`failed`	Processing could not complete. The call may be resubmitted.

The typical path


received  →  queued  →  transcribing  →  analyzing  →  completed
(phase 1)    (phase 2 / recording in)

A call submitted in a single request, with the recording included, starts at queued and skips received.

Idempotency and retries

The callId you choose is what makes the pipeline safe to retry.

Resubmitting the same callId updates the existing call instead of creating a second one.
A call that has already completed is not reprocessed if it is submitted again, so an accidental duplicate submission is harmless.
A failed call can be resubmitted to try again.

Because retries are keyed on callId, you can safely resend a call when you are unsure whether the first request succeeded, without creating a duplicate or triggering a second round of analysis on a finished call.