Analysis & scores
Once a call is transcribed, VOIX reads the whole conversation and produces a structured assessment of it. This is the part most people look at first.
Title and summary
Every call gets a short title (what the call was about, at a glance) and a one-to-three-sentence summary (the gist of what was discussed and decided). Both describe the substance of the call, the real conversation, not the small talk, hold music, or sign-offs around it.
The six scores
VOIX rates the core of the conversation on six dimensions, each from 0 to 100, where higher is better. Every score comes with a written explanation so you can see the reasoning, not just the number.
| Score | What it measures |
|---|---|
| Efficiency | How directly the call got to its purpose without wasted back-and-forth. |
| Agreeableness | How cooperative and constructive the exchange was between both sides. |
| Balance | How evenly the conversation was shared, versus one side dominating. |
| Motivation | How much drive and intent to move forward came through. |
| Sentiment | The overall positivity of the conversation. |
| Understanding | How well each side actually grasped what the other was saying. |
Success
Alongside the scores, each call carries a success flag, a simple yes/no read on whether the call achieved what it set out to do. Like the scores, it is left empty when there is no real conversation to judge.
Topics and advice
VOIX also extracts the topics that came up on the call (useful for grouping and filtering) and, where appropriate, a short piece of advice, one concrete suggestion for handling a similar call better next time.
Direction
If the call’s direction (inbound or outbound) was not provided when it was sent, VOIX infers it from the conversation, for example a “thank you for calling” greeting points to an inbound call. A direction you supply always takes precedence over the inferred one.
Written in the call’s language
As with the transcript, all of this free-text output, title, summary, advice, explanations, topics, is written in the language of the call itself. See Transcripts.