Documentation
VOIX is business aggregation intelligence. It consolidates an organization’s distributed business communications into a single structured, searchable record of activity across the organization.
At present, that record is built from phone calls. A call is submitted to VOIX, which transcribes the recording, separates the speakers, assesses the tone of the conversation, scores its outcome, extracts follow-up tasks, and identifies the participants. Each of these steps is performed automatically. The same engine then aggregates these signals to reveal patterns across every conversation, rather than across individual calls in isolation.
Email support is planned. The same aggregation and analysis will be extended to email so that calls and inboxes contribute to a single view. This documentation will be expanded to cover email as that capability is released.
This documentation is organized into two sections.
Concepts
The Concepts section describes what VOIX produces from a call and how to interpret each output: the transcript, the analysis scores, custom checks, follow-up tasks, contacts, and tone signals. Begin here to understand the product.
API Reference
The API Reference documents how to submit calls to VOIX: authentication, the
/submit contract, the call lifecycle, and error handling. Begin here to integrate
a telephony or call-recording system.